FAQ

Can I make changes to or cancel my order?

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed.

Please make sure all your details are correct before checking out!

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, Maestro, PayPa, JCB, Diners Club.

What currencies do you accept?

All orders are charged in USD.
Please note that all refunds are issued in USD so any discrepancies in the amount will be due to the conversion rate at the time of processing.

Can I exchange a product?

We do not offer direct exchanges on any of our products.
You can return the product here instead of exchange if the product didn't work!

An item in my order was damaged in transit! What should I do?

Please send us an email at help@kptown.com with your order number and an image of the damaged item, as well as the package your order was shipped in, and our team is happy to help you!

My order shows it was delivered, but I can't locate it. What do I do?

If your tracking information is confirming delivery and you are unable to locate it, we recommend:

  • Contacting the carrier as sometimes instances with a mis-scan may occur
  • Checking with your neighbors or family members to confirm the package was not left with them
  • Looking at surrounding areas to confirm if the package was left around the premises

If you are still unable to locate the package, please feel free to reach out to us at help@kptown.com for assistance.